There’s been a great response to the beta sign-ups for Final Fantasy XIV: A Realm Reborn for phase three – and rightly so, because it’s really looking awesome now.
But we’ve noticed that there’s been a bunch of questions from users on the game’s product page, so we thought we’d put as many of them as possible to the FFXIV team. The most common ones are answered here, but feel free to add your own if you have any issues.
Alternatively, you can find dedicated help on the official support page.
When are the beta tests available?
The beta tests run across selected weekends only; the next one is this weekend (10am June 21-10am June 23 UK time).
Last time I had trouble logging in…
We had a number of congestion issues during the beta due to high volumes of traffic. This made it difficult for players to register, get onto the forums and access the beta. We apologise for the inconvenience and hope that the next beta session (this weekend) goes a lot smoother. For those that did get in, we hope you had fun!
I’m in Australia – is Square Enix sending out beta invites based on region?
Yes. We’ve divided the codes into NA/JP/EU and Australia would fall under EU (PAL). Players that registered via the EU site should receive an EU code. Even though we divided the codes by region, everyone from all over the world will be able to play together.
My code doesn’t seem to work; the digit format is 4-4-4-4-2.
It seems like your code is missing 2 digits. All beta registration codes have the format 4-4-4-4-4. For PS3 users there's then a 4-4-4 code, which is used to download the client from the PlayStation Store.
I pre-ordered the game; why can't I play in the beta?
Pre-orders are separate from beta test participation. The early access you get for pre-orders will be just before the official release; if you wish to participate in the beta tests, please apply here.
I received the email from Square Enix with the beta code, but I don't have a "one-time password" because I never played online. What should I do?
You should be able to participate in the Beta without a one-time password. Try logging in with your Square Enix ID and password that you set up at the next beta weekend.
I've got a beta key, but what do I have to do to register?
Links to instructions on how to register your code are provided with the beta code email. In the instructions it states that you will need to create a Square Enix Account as this will be the login details to access the beta forums (where you download the PC client) and to access the actual game.
I tried to access the beta but I can't enter the code for Square Enix Members – what do I do?
The Square Enix Account is different from the Square Enix Members account. A Square Enix Account is needed to access our MMO games like Final Fantasy XI and Final Fantasy XIV - and in this case the Final Fantasy XIV: A Realm Reborn Beta.
Please register a Square Enix Account during the beta setup process if you don't have one already.
How do I get into the beta if I'm already a Legacy Member? I have the beta invite but I can't seem to port over my character.
At present you can't port over your Legacy character data. This feature will be coming soon and details will be announced on the Lodestone at a later time. If you have the invite with the code already, please follow the steps in the email carefully to play the beta.
When I try to log in in the beta forums I get a message saying: "You could not log in because that service account has been cancelled." My service is marked as active in my profile, and I was a version 1.0 player – what happened?
We had a technical error when we initially delivered the keys to the V1.0 players last week, so we resent those keys. Unless a Square Enix Account has been banned, all 1.0 players should have received a key over the weekend. For good measure, you may also want to check that your email address in your Square Enix Account is up-to-date in case it was sent to the wrong address, or check your junk/spam filters.
I bought version 1.0, so can I automatically play in the beta, or do I still need a code to play?
We sent out codes to all of the 1.0 players via email – you will need this code to access the beta. Please check your email inbox (and junk in case it ended up there).
I couldn't find the US as a specified country to sign up for, so I went to the next English-speaking country - but now I'm worried about whether I will be able to access the beta, as my PlayStation 3 is coded for the US.
The North American Beta registration site is here.
Please be careful with the region application site that you enter as EU codes won’t work on North America-registered Square Enix IDs.