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Game Master (German/English)
Purpose
Provide superior in-game quality of service and support to our online game users of FINAL FANTASY XI & XIV, using our in-house communication tools.
Duties
- Answer players' general in-game questions & requests in English and German.
- Record and tally up enquiries.
- Translation of texts (from English to German).
- Monitor and moderate official forums
Reporting to
European Customer Service Manager
Person Specification
Essential
Desirable
Experience & Qualifications
Excellent native-level German with a keen eye for mistakes.
Good English communication skills.
Good English communication skills.
Previous QA testing experience within the industry.
Technical Skills
Proficient with:
Microsoft Office
Gaming technology and software
Microsoft Office
Gaming technology and software
Interpersonal Skills
Excellent communication skills (verbal and written skills).
Strong sense of customer service.
Meticulous attention to detail.
Flexible (role is shift based).
Well organised and able to adhere to set policy & procedures.
Operate efficiently under pressure.
Strong sense of customer service.
Meticulous attention to detail.
Flexible (role is shift based).
Well organised and able to adhere to set policy & procedures.
Operate efficiently under pressure.
Application instructions
Please send your CV and cover letter in English to the following email address, quoting "SEE-GMDE" in the subject line: humanr@square-enix.com – applications without this code cannot be read.
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